Residential Help

Energy Price Guarantee (EPG)

HM Government has introduced an Energy Price Guarantee (EPG) which reduces the amount you will be charged per unit of electricity until 31st March 2023. In real terms the EPG will mean an approximate reduction of 55% on the average bill, on our most current tariff.

For Billpay customers: The Energy Price Guarantee has already been applied to your account and you will see the effects on your next bill for your electricity consumption from the 1st of November. You do not need to take any further action.

For Keypad customers: The Energy Price Guarantee will be automatically applied to your account and when you first top up from 26th October you will receive a 40-digit code to enter into your keypad meter. This will adjust the tariff in preparation for the new rate reduction from 1st November 2022. Once you have entered your 40-digit code you do not need to take any further action.

The Energy Bills Support Scheme (EBSS)

We are waiting on further information from the Government on when the £400 Winter Credit Scheme will be rolled out. Once this information is available, we will be in contact. You do not need to take any action.

How the Energy Price Guarantee Works

The Energy Price Guarantee will commence on 1st November ‘22 in Northern Ireland.

The scheme will provide households in Northern Ireland with equivalent financial support with their electricity bill as for those in Great Britain. We will reduce your bills to the unit price as per the table below and you don’t need to take any action to receive this support.

What you will save through the EPG

Tariff Dates Until 31st October 2022
From 1st November 2022
Meter Type Current unit rate
(pence per kWh)
EPG Applied unit rate
(pence per kWh)
Exc. VAT Inc. VAT Exc. VAT Inc. VAT
Simpler Living
Billpay & Keypad
36.41 38.23 16.50 17.33
Annual Bill* £1,165 £1,223 £528 £554
Simpler Living Econ 7
Day Rate 37.12 38.98 14.19 14.90
Night Rate 18.08 18.98 02.81 02.95
Standing Charge (Pence per day) 15.84 16.63 15.84 16.63
Annual Bill** £1,301 £1,366 £465 £488

* Typical bill based on annual consumption of 3,200 kWh, defined by Consumer Council Northern Ireland.
** Annual Bill consumption based on 4,200 kWh for Economy 7

The Energy Price Guarantee support of 19.91p on average per unit (kWh) will be applied from 1st November. If there are any changes to the EPG support, we will communicate those changes to you.

Frequently Asked Questions

Why is the government introducing the Energy Price Guarantee Scheme?

The global cost of wholesale energy has resulted in increased energy costs. The government has now introduced the Energy Price Guarantee Scheme to help reduce the impact of energy bills this winter. This means that you will see an approximate 55% reduction on the cost of your electricity from November 1st until 31st March 2023.

Currently, based on Government announcements the scheme will be in place until 31 March 2023, after which a review will be launched by the Government to consider more targeted measures to support households with their energy bills after this period.

How does the Energy Price Guarantee Work?

From the 1st November to March 31st 2023 the government will provide the EPG support; this will reduce the cost of your energy as per the table above.

How much will I save?

Approximate savings will be 55% based on existing unit rates for the duration of this scheme. Further details can be found in the table above.

When will I see this on my bill?

This Energy Price Guarantee will be applied automatically to your account, for any consumption after the 1st November you will see this support applied in your bill and the appropriate cost saving. You do not need to take any further action.

Do I need to submit a meter reading?

You do not need to submit a meter read, the energy price guarantee will be applied automatically, you do not need to contact us.

Does this scheme provide the same financial support as those in Great Britain?

The EPG support rate provided in Northern Ireland will ensure that customers get the equivalent financial support to those in Great Britain.

How long will the Energy Price Guarantee (EPG) be in place?

Recent announcements by the UK government indicate that The EPG scheme will be in place until 31st March 2023.

Do I need to sign up for the scheme?

No. This Energy Price Guarantee has automatically been applied to your bill. You do not need to take any further action.

What if I switch suppliers?

The Energy Price Guarantee has been applied across all NI suppliers.

What if I can’t pay my bill?

The EPG support scheme is still applied to your Bill

At Electric Ireland, we understand that anyone can experience financial difficulties. If you are struggling to pay your energy bills, our friendly and professional Customer Care team are here to help when and where they can. Please contact our customer care department on 0800 313 4926 or email customerservice@electricireland.com

Is there further support from the Government?

If details on further government support schemes for energy customers are confirmed, we will contact you directly.

For further details please see:

Energy Bills Support Factsheet (gov.uk)
How households and businesses will be supported by the Energy Prices Bill (gov.uk)

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