Frequently Asked Questions

1. What is a keypad meter?
2. How do I top up online for my keypad meter?
3. Where can I buy credit for my keypad meter, if I can’t top up online?
4. Where can I find my Keypad Number?
5. How do I enter a top up code into my keypad meter?
6. How will I know if I am running low on credit on my keypad meter?
7. What happens if my keypad meter credit is low and I can't top up?
8. What is emergency credit for my keypad meter?
9. What happens if my keypad meter alarm sounds and I don't stop it?
10. What happens if the emergency credit on my keypad meter runs out?
11. When will I get my electricity supply back after my emergency credit runs out?
12. Where will I see my keypad meter top up code?
13. I have lost my keypad meter top up card, what do I do?
14. Why do I have a 40 or 60 digit code for my keypad meter instead of my normal 20 digit code?
15. I have lost my keypad meter top up code, what can I do?
16. Can I keep track of how much I am spending on my electricity, if I have a keypad meter?
17. Will a keypad meter change the way my meter reading is taken?
18. What do I do if I move in to a house and there is no keypad meter top up card?
19. What do I do if I move in to a house with a keypad meter already installed?
20. I am moving out and I have a keypad meter, what do I do?
21. I have a day/night keypad meter, what time does the night rate start?
22. How do I get a keypad meter installed?