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Transferring to Power NI

Transfer to Power NI complete

 

All residential electricity customers in Northern Ireland have now successfully transferred from Electric Ireland to Power NI, effective 31 May 2026.

Your electricity supply has continued without interruption.

Electric Ireland no longer supplies electricity to residential customers in Northern Ireland.

 

What this means for you? 

  • Your electricity supply is now with Power NI
  • You are on a regulated tariff set by the Utility Regulator
  • Power NI will have contacted you with details of your new account


Keypad Customers – Important information 

Your Electric Ireland keypad number no longer works. You now need your Power NI Keypad Premise Number to top up your meter.

 

How to get your new number: 

  • Email/Post: Sent directly by Power NI

  • Phone: call Power NI on 08000 113 435 (open 24/7 from 9am on 31 May 2026). You will need your 19digit Electric Ireland keypad number, which can be found on your top-up card or receipt.


Business Customers 

This does not affect our business customers. Electric Ireland will continue to serve our valued business clients in Northern Ireland as usual.   

Need help?

  • Questions about your previous Electric Ireland account.

Contact Electric Ireland via our Contact Us.

 

  • Questions about your current electricity supply or account.

Contact Power NI directly on freephone Customer Helpline on 08000 285 455 (Mon-Fri, 9am - 5pm) and quoting "Electric  Ireland move".

Need help?  

No. Your electricity supply has not been interrupted.

Yes, you can switch supplier at any time after your transfer, in line with standard market rules.

Any outstanding balance remains payable to Electric Ireland. If your account was in credit, this will be refunded. 

You will need your new Power NI keypad premise number to top up.  See the keypad section above for details.

Contact Electric Ireland for questions about your previous account, or Power NI for your current supply.

This change does not affect business customers. Electric Ireland continues to supply business customers in Northern Ireland.