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Transferring to Power NI

Electric Ireland customers: transfer of electricity supply to Power NI


In May 2024, Electric Ireland announced its decision to withdraw from the Northern Ireland residential electricity market. Since then, we have worked closely with industry partners to ensure a smooth and seamless transition for all customers. 

We entered into an agreement with Power NI, which allowed for the orderly transfer of the majority of our residential customers to Power NI.

All remaining Electric Ireland Residential Credit and Keypad customers will be automatically transferred to Power NI on 31 May 2026. After this date, Electric Ireland will no longer supply electricity to any Northern Ireland residential customers, and all residential contracts will end at the time of transfer. 


What does this mean for you? 

  • On 31 May 2026, your electricity supply will automatically transfer from Electric Ireland to Power NI. 

  • After this date, Electric Ireland will no longer supply electricity to residential customers in Northern Ireland. 

  • You will move onto Power NI’s regulated tariff, which is set by the Utility Regulator. 


Do I need to do anything? 

  • No action is needed if you are a credit Customer and happy to move to Power NI—your supply will continue as normal. (If you are a Keypad Customer – please read the next section) 
  • If you do not wish to move to Power NI, you must switch to another electricity supplier. You must begin the switching process by 24 April 2026. The switch must be completed before 31 May 2026. If you do not switch by these dates, your supply will be transferred automatically to Power NI. 


Keypad Customers – Important: You Will Need a New Keypad Number 

After the transfer on 31 May 2026, you will require a new Power NI Keypad Premise Number to top up your meter. Your Electric Ireland Keypad number will no longer be valid.


How to obtain your new number: 

  • Online: From 9am on 31 May 2026, visit powerni.co.uk/electricireland and enter your 19 digit Electric Ireland Keypad number (found on your top-up card or receipt). 

  • Email: If we have your email address, Power NI will send your new number on 31 May 2026. 

  • Post: If no email is available, Power NI will send your new number by post within 5 days. 

  • Phone: Call Power NI on 08000 113 435 (open 24/7 from 9am on 31 May 2026). You will need your 19digit Keypad number. 


What happens after the transfer? 

  • Power NI will contact you with a welcome pack and their terms and conditions. 

  • Your electricity supply will not be interrupted. 

  • If you have any outstanding balance with Electric Ireland, you will still need to settle this. 

  • After moving to Power NI, you are free to switch to another supplier 20 days later, without penalty or fees. 


Want to move to Power NI now? 

You can choose to switch to Power NI immediately: 

  • Or call 08000 285 455 (Monday to Friday, 9am–5pm) and quote “Electric Ireland move” 

  • Have your MPRN and address details ready 


Benefits of switching to Power NI 

  • Northern Ireland’s largest electricity supplier, serving over 500,000 residential, business, and farm customers. 

  • Regulated tariffs for Residential and Keypad customers, currently lower than Electric Ireland’s rates. 

  • Access to exclusive discounts via Power NI Perks. 

  • User-friendly online account, allowing you to top-up or pay bills, access discounts or rewards, view and manage bills and preferences, monitor usage, and submit meter readings. 


Business Customers 

This does not affect our business customers. Electric Ireland will continue to serve our valued business clients in Northern Ireland as usual.   

We would like to thank all our customers for their continued support and patience. We are committed to keeping you informed and supported throughout this transition. 

For further information or assistance, please contact us or visit our FAQs below. 

 

Transferring to Power NI FAQs  

Electric Ireland completed a strategic review of our residential business in Northern Ireland in 2024. As a result of this review, we announced in May 2024 our intention to exit the residential electricity market in Northern Ireland and focus exclusively on the business market.  

No, you don’t need to do anything. However, if you do not wish to be included in this automatic transfer to Power NI, you must initiate and complete a switch to a different supplier before 31st May 2026. If you do not take these steps, without exception, you will be transferred to Power NI.  

We’ve entered into a commercial agreement with Power NI to transfer our residential customers. This means that your contract with Electric Ireland will end, and that Power NI will take over your electricity supply.   

The automatic transfer is scheduled for 31st May 2026.  

No. Your electricity supply will not be interrupted by this change.  

Yes. You will be transferred to Power NI’s regulated tariff which is lower than your current tariff.  

Power NI’s terms and conditions of supply can be accessed  at https://powerni.co.uk/legals/terms-conditions.

Yes. You’re free to switch to any electricity supplier. If you prefer not to be included in the automatic transfer to Power NI, you must initiate and complete a switch to a different supplier before 31st May 2026. If you do not take these steps, without exception, you will be transferred to Power NI.  

After the transfer to Power NI, you can switch to a different electricity supplier 20 days after the transfer, free of charge and without penalties.   

You’re still responsible for paying any outstanding balance, i.e. money owing to Electric Ireland at the time of transfer. 

There are no exit fees or penalties for switching to Power NI or another supplier.    

You can switch now by visiting  https://powerni.co.uk/switch-electricity-ni/ or by calling Power NI’s freephone Customer Helpline on 08000 285 455 (Mon–Fri, 9am–5pm) and quoting “Electric Ireland move.” Have your MPRN and address details ready.  

You will continue to be responsible for any outstanding balance on your Electric Ireland account. Electric Ireland would encourage anyone having difficulty paying their bills to contact us and see our Customer Support Hub for further information.

Any credit owed will be refunded shortly after your final bill is issued.     

Providing an up-to-date meter reading will ensure your final bill is as accurate as possible. Please see the link below on how to read your meter and how to provide a meter reading at  www.electricireland.com/meter-read     

Contact details are issued on your final bill. Electric Ireland will issue your final bill shortly after the transfer has occurred.   

 

If you have any outstanding questions or concerns about your Electric Ireland account, please don’t hesitate to contact Electric Ireland for support.    

Your vulnerability status will be shared with Power NI to ensure continuity of appropriate services.  

Yes. After your transfer completes, Power NI will send a Welcome pack which will include their terms and conditions.   

No, do not cancel your Direct Debit. It will be required until your Final Bill is paid. Thereafter Electric Ireland will not request any further Direct Debit payments from your bank account. If you wish to pay Power NI by Direct Debit, please contact Power NI after you receive your Welcome Pack.       

 

No. After 31st May 2026, you’ll need a new Power NI Keypad Premise Number for all top-ups. 

You can reach our customer service team at 0800 3134926 (8.45am - 5pm Mon - Fri, excluding bank holidays) or email us at customerservice@electricireland.com, or visit our website for more information and support.  

You’ll be able to get your new number in four ways:  

  • Online: Visit the Power NI website https://powerni.co.uk/electric-ireland/ from 9am on 31st May 2026, where you will be able to input your Electric Ireland Keypad Number and receive a new Power NI Keypad Premise Number.  You can find your 19-digit Electric Ireland Keypad Number on the front of the Keypad meter top up card or on the receipt of your most recent top-up.  

  • Email: On the day of the transfer, your new Power NI Keypad Premise Number will be issued to you by email, if you have provided us with an up-to-date email address.     

  • Post: If no email address is available, a letter will be sent to you within 5 days with your new Power NI Keypad Premise Number.   

  • Phone: You can also contact Power NI’s dedicated phoneline on  08000 113 435  (lines open 24/7) and you can receive your new Power NI Keypad Premise Number over the phone. You will need your 19-digit Electric Ireland Keypad Number which can be found on the front of the Keypad meter top up card or on the receipt of your most recent top-up.  

No. Electric Ireland will continue to serve our business customers in Northern Ireland, and they will not be affected by this announcement.  

If you are a customer on Electric Ireland’s Medical Customer Care Register a new Keypad card will be couriered to your address immediately after 31st May 2026.    

Any credit on your meter stays on the meter and will remain available to you after the transfer. 

Your 19-digit Electric Ireland Keypad Number is displayed on the front of the Keypad meter top up card or on the receipt of your most recent top-up.