Residential Customer Services (NI)
In light of the current COVID-19 situation, we want to reassure you that it is business as usual at Electric Ireland. We intend to provide all of our customers with the same levels of care and service that you are used to. We are monitoring the situation and have plans in place to ensure that, no matter what happens, we are here to support you
Contacting us
We ask that while we work to give the best possible service to all our customers, you give consideration as to how you contact us.
If you have any questions at this time, in the first instance please visit our comprehensive Help Centre where you may find the answers you are looking for. Alternatively, should you need to contact directly, where possible, please do so online in order to keep our telephone lines open for vulnerable customers or those who may have no other way of contacting us.
We can be reached in the following ways:
Email – customerservice@electricireland.com
Facebook – Electric Ireland NI
Telephone - 0345 600 5335 – reserved for those customers who are not online Mon – Fri 08:30 – 19:00. We ask that you remain patient if you are telephoning us as our phonelines are experiencing a high volume of calls.
Pay and Go / Top Up Electricity Customers
You can top up your meter in any of the following ways:
Online - at https://www.electricireland.comTelephone – We have a 24/7 automated keypad top up service on 0345 600 5335. Select 1, and then Select 1 again to top up your meter with your Debit or Credit Card.Paypoint – Where you see the PayPoint sign. You can also find your nearest Paypoint outlet on their website.App – Download our Top up app now, available on iPhone and AndroidWe would recommend that you keep your electricity meter topped up, for nothing more than peace of mind. Don’t forget to check on elderly or vulnerable neighbours who may need help topping up at this time.
If you have lost your most recent keypad meter top up code – don’t panic. Please call
0345 600 5335 available 24/7, select Option 1 for keypad meter top up and then Option 2 to hear your last top up code.
Billpay/Credit Electricity Customers
Manage your account online at
electricireland.com - view & download bills, make online payments, setup or amend direct debit, move home and much more.
Meter Reading
In relation to meter reading, NIE who manage the meters, will continue to arrange meter readers to call to your homes, but if your meter is located inside your property, they will no longer enter your property to read the meter. Instead they will leave a card with instructions on how you can submit your own meter reading online, by phone or via email. If you do not submit a reading, you should expect an estimated bill for this quarter. If your meter is located outside your premises the meter readers will continue to call and read your electricity meter as normal. If you need to contact NIE directly their Customer Helpline number on
03457 643 643.
We are conscious of our responsibility as an essential utility service and continue to follow the advice of the health authorities to keep customers and employees safe.
Online Services for NI Residential Customers
BILLPAY/Credit - Manage Your Account
View bills, pay online, move house and more
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