Residential Customer Services (NI)
In light of the current COVID-19 situation, we want to reassure you that it is business as usual at Electric Ireland. We intend to provide all of our customers with the same levels of care and service that you are used to. We are monitoring the situation and have plans in place to ensure that, no matter what happens, we are here to support you
We ask that while we work to give the best possible service to all our customers, you give consideration as to how you contact us.
If you have any questions at this time, in the first instance please visit our comprehensive Help Centre where you may find the answers you are looking for. Alternatively, should you need to contact directly, where possible, please do so online in order to keep our telephone lines open for vulnerable customers or those who may have no other way of contacting us.
We can be reached in the following ways:
Email – email@example.com
Facebook – Electric Ireland NI
Telephone - 0345 600 5335 – reserved for those customers who are not online Mon – Fri 08:30 – 19:00. We ask that you remain patient if you are telephoning us as our phonelines are experiencing a high volume of calls.
Pay and Go / Top Up Electricity CustomersOnline - at https://www.electricireland.comTelephone – We have a 24/7 automated keypad top up service on 0345 600 5335. Select 1, and then Select 1 again to top up your meter with your Debit or Credit Card.Paypoint – Where you see the PayPoint sign. You can also find your nearest Paypoint outlet on their website.App – Download our Top up app now, available on iPhone and Android
You can top up your meter in any of the following ways:
We would recommend that you keep your electricity meter topped up, for nothing more than peace of mind. Don’t forget to check on elderly or vulnerable neighbours who may need help topping up at this time.
If you have lost your most recent keypad meter top up code – don’t panic. Please call 0345 600 5335
available 24/7, select Option 1 for keypad meter top up and then Option 2 to hear your last top up code.
Billpay/Credit Electricity Customers
Manage your account online at electricireland.com
- view & download bills, make online payments, setup or amend direct debit, move home and much more.Meter Reading
NIE, who manage the meters, are in the process of resuming their meter reading activities and will do this on a gradual and phased basis to ensure they keep you and their meter readers safe. Their friendly meter readers will call at the door, ensuring the 2m distance, and ask you to read your meter whilst they wait. They will then record this reading and pass it on to your supplier to ensure you get an accurate electricity bill. If you are not home when the reader calls, they will leave a card with information on how to submit your meter reading online, via email or over the phone.
We are conscious of our responsibility as an essential utility service and continue to follow the advice of the health authorities to keep customers and employees safe.
Online Services for NI Residential Customers
BILLPAY/Credit - Manage Your Account
View bills, pay online, move house and more
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