Contact Us

We are currently experiencing exceptionally high enquiry levels on our phone lines and we apologise for the delay. If you wish to pay your bill or submit a reading, you can do so easily by signing up to Your Account or if you're a keypad customer you can top up online.

Emergencies & Outages (NI)

For any electrical interruptions or emergencies you should contact NIE Networks immediately at 03457 643 643

Customer Service and Sales (NI Residential)

Phone: 0345 600 5335 (8.30am - 7pm Mon - Fri, excluding bank holidays)
FreePhone: 0800 313 4926 (8.30am - 7pm Mon - Fri, excluding bank holidays)

Social Media: FacebookTwitter (Mon - Fri)
Online Account (billpay): Log in or register to view bills, pay by card, submit meter reading, update direct debit and manage your account.
Online Keypad Top Up (prepay): Log in or register to top up your keypad meter

Postal Address: Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast BT7 2JD, Northern Ireland.