Contact Us

Can we help you?

Visit our help section for answers to some questions you may have

Help centre

Keypad Meter Customers

Did you know you can top up your keypad meter online or use our 24/7 automated top up service to top up by phone 0345 600 5335

Paying your bill

To pay your bill you can call our Customer Care team on 0345 600 5335 and we will be happy to help.
You can also sign up or log in to online billing to pay your bill by card or sign up to Direct Debit.

You can get in touch by:

Phone: 0345 600 5335 (Monday - Friday: 8.30am - 7pm, excluding bank holidays)


Postal Address: Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast BT7 2JD, Northern Ireland.

For any electrical emergencies or power cuts, please contact NIE Networks on
03457 643 643