Frequently Asked Questions

1. How do I signup to Direct Debit?
2. How can I pay my electricity bill?
3. When do I have to pay my electricity bill?
4. When will my Direct Debit be deducted from my bank account?
5. Why is my electricity bill amount higher or lower than usual?
6. I'm struggling to pay my electricity bill, what can I do?
7. I have a Day/Night Meter, what time does the Night Rate start?
8. Why do I have to pay a Security deposit?
9. What is Equaliser?
10. Who can sign up for Equaliser?
11. Will I still get a bill every 3 months if I sign up to Equaliser?
12. What are the benefits of Equaliser for me?
13. Is there a bonus for signing up for Equaliser?
14. Can I choose the date for my Equaliser payment?
15. Will my meter be read as before when I’m on Equaliser?