Statement issued on behalf of Electric Ireland 05/09/23

Electric Ireland are continuing to work to reset the meters of potentially impacted Keypad customers who topped up between Wednesday 30th of August from 00.00hrs to Thursday 31st of August at 13.23hrs. Only Keypad customers who topped up during this time are affected.

The number of customers affected is reducing as we contact them and take the correct steps to reset their meter.

The following is Important information for potentially impacted customers whose meters have not yet been reset.

  • When a customer receives a message from us detailing the actions they should take to reset their meter, they need to follow the instructions exactly.
  • Potentially impacted Customers who have supply should not top up until they receive instruction from us to do so; if they top up before receiving the instructions, they may delay the reset of their meter.
  • Any affected customer who is out of supply should call us on 0800 313 4926. On that call we will determine what steps need to be taken to get their electricity back on as quickly as possible. 
  • We ask those in credit who remain on supply not call us but visit our website where they will find further detailed information as we are prioritising those out of supply.

We appreciate this is very challenging for the affected customers and their families and we are really sorry for the upset caused. We appreciate your patience as we work to resolve this complex issue.