Are you an Electric Ireland NI keypad customer? Learn more about your Pay As You Go electric meter with our helpful online guide

A Keypad Electric Meter or Pay As You Go (PAYG) meter, allows you to pay for electricity as and when you need it. By understanding how much you are spending on a weekly basis, you can effectively budget your energy use and even save money in the long run. Plus, with no bills to worry about, you can get on with the things that matter most and let Electric Ireland take care of the rest.  

To help you get the most out of your electric meter, we have compiled a list of your frequently asked questions and answered them below.

How do I top up my electric meter?

  1. To make the process as seamless as possible for every type of customer, we give you the freedom to choose how you’d like to top up.

    If you’d like to top up from the comfort of your own home, you can download the Top Up Now app, available on iPhone and Android. Alternatively, customers can also top up online through our website.

    If you don’t have access to the internet, you can top up over the phone on 0325 600 5335 or visit your nearest PayPoint outlet in your local convenience store.

    To top up using any of the options above, you will need your Keypad Number and method of payment to hand. The minimum top up is £5 and our maximum top up is currently £150.

    How do I know how much credit is left on my keypad meter?

  2. To stay on top of your electricity and avoid those last-minute top ups, you can check your remaining credit in a matter of seconds. To do this, simply press the # button on your keypad meter. If you’d like to see how many days of credit you have left, press the # button followed by 1.        

    Why is my electric meter beeping?

  3. Don’t panic, this is just a friendly reminder that your credit is low. When your balance drops to £1, your electric meter will ‘beep’ for 2 minutes and repeat every half hour.

    How do I enter a top up code into my electric meter?

  4. When you pay for your top up instore, online or over the phone, you will receive a 20-digit code to enter. If you receive a longer code (40 or 60 digits) – do not worry! This simply means we’ve updated our rates or we need to update your meter. Proceed as normal with the following steps:

    Step 1) Press the * button on your keypad meter and enter the 20-digit code

    Step 2) When you have entered the code press the # button – you will then see a ‘Sending’ message appear on your keypad meter screen.

    Please take care when entering the code as one missed number will display an ‘error’ message.  


  5. I am moving to a new house and I have a keypad meter, what do I do?

Moving to a new home can be stressful. To make the move as seamless as possible, our award-winning Customer Care team will guide you through the process.  Call us on 0345 600 5335 to provide your meter reading and details of any credit left on your keypad meter on the day you move out. You should leave your top up card behind at the address you are moving out of, as this card will only work for the property you are leaving.

When you move into your new home, please get in touch us to register your new property with us.

Customer Care Team

Call us 0345 600 5335 (Monday - Friday, 8.30am to 7pm) 

Email us

We hope this question-and-answer guide will help you understand the benefits of your Keypad Electric Meter. Don’t forget that if you are an existing customer you can refer a friend to receive £20 to spend on the things that matter most.