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Top-up and credit

How to top-up

  • At any Payzone outlet
  • You can view a list of Payzone outlets in your area by using the following links:
    http://search.payzone.co.uk/
  • Or phone us on 0345 600 5335
  • The minimum top-up is 5 with increments of 1 available thereafter. Maximum top up is 150

Your power code

  • Your Payzone outlet will provide you with a 20 digit number each time you top-up (called a PowerCode)
  • Key your code into your Pay As You Go keypad meter when you return home.

Lost your power code?

  • Simply visit the agent where the payment was made and the PowerCode will be reissued free of charge.
  • Alternatively, you can contact us on 0345 600 5335 and we will reissue the PowerCode.

Remaining credit & credit warnings.

  • To see your remaining credit press the # key on your meter
  • To see the average number of days credit remaining press the # key followed by the 1 key.
  • If your credit reduces to 1 your meter alarm will sound for two minutes and repeat every half hour ( except between 10pm and 8am)
  • The alarm can be silenced by pressing any button on the meter.

Emergency credit & friendly credit.

  • When the alarm is silenced, you will automatically get 1 "emergency credit".
  • If you do not silence the alarm, your electricity supply will switch off on expiry of your credit
    • If your electricity supply is switched off in this way, pressing any button on the meter will automatically restore power and your 1 Emergency credit will apply.
  • If this "emergency credit" runs out extra emergency credit called "Friendly Credit" is provided on the following basis:
    • After 4pm electricity will not be cut off until 11am the following day.
    • After 4pm on Friday electricity will not be cut off until 11am the following Monday.
    • 25th December, 1st January, 17th March & 12th July electricity will not be cut off until 11am the following morning.

(Note: All times stated are Greenwich Mean Time please add 1 hour in Summer)

Any emergency credit or friendly credit used will be automatically deducted from your next top-up.

Electricity price changes.

When top-ups occur after a change in electricity prices,

  • customers will be given a 40 or 60 digit PowerCode to enter into the meter instead of the usual 20 digit PowerCode.
  • This longer PowerCode sets up the top-up and reconfigures the meter for the new electricity rates.