Top-up and credit
How to top-up
- At any Payzone outlet
- You can view a list of Payzone outlets in your area by using the following links:
- Or phone us on 0345 600 5335
- The minimum top-up is £5 with increments of £1 available thereafter. Maximum top up is £150
Your power code
- Your Payzone outlet will provide you with a 20 digit number each time you top-up (called a PowerCode)
- Key your code into your Pay As You Go keypad meter when you return home.
Lost your power code?
- Simply visit the agent where the payment was made and the PowerCode will be reissued free of charge.
- Alternatively, you can contact us on 0345 600 5335 and we will reissue the PowerCode.
Remaining credit & credit warnings.
- To see your remaining credit press the # key on your meter
- To see the average number of days credit remaining press the # key followed by the 1 key.
- If your credit reduces to £1 your meter alarm will sound for two minutes and repeat every half hour ( except between 10pm and 8am)
- The alarm can be silenced by pressing any button on the meter.
Emergency credit & friendly credit.
- When the alarm is silenced, you will automatically get £1 "emergency credit".
- If you do not silence the alarm, your electricity supply will switch off on expiry of your credit
- If your electricity supply is switched off in this way, pressing any button on the meter will automatically restore power and your £1 Emergency credit will apply.
- If this "emergency credit" runs out extra emergency credit called "Friendly Credit" is provided on the following basis:
- After 4pm – electricity will not be cut off until 11am the following day.
- After 4pm on Friday – electricity will not be cut off until 11am the following Monday.
- 25th December, 1st January, 17th March & 12th July – electricity will not be cut off until 11am the following morning.
(Note: All times stated are Greenwich Mean Time – please add 1 hour in Summer)
Any emergency credit or friendly credit used will be automatically deducted from your next top-up.
Electricity price changes.
When top-ups occur after a change in electricity prices,
- customers will be given a 40 or 60 digit PowerCode to enter into the meter instead of the usual 20 digit PowerCode.
- This longer PowerCode sets up the top-up and reconfigures the meter for the new electricity rates.