Frequently Asked Questions

1. What do I need to sign up for Online Billing?
2. I want to sign up for online billing, but don't know my MPRN?
3. How will I get my bonus when I sign up to Online Billing?
4. Can I register all my accounts at the one time if I have more then one Electric Ireland account?
5. I have forgotten my user name for online billing, what do I do?
6. What do I do if I have forgotten my online billing password?
7. Can I register two email addresses for online billing if my account is in joint names?
8. How will I know when my electricity bill is ready to view in my online billing account?
9. When I login to online billing will I see my closed accounts and current electricity accounts?
10. Can I submit a meter reading if I have Online Billing?
11. Can I print a copy of my electricity bill from my online billing account?
12. If I want to revert to getting my electricity bills in the post what do I need to do?