Privacy

Privacy statement

Electric Ireland respects your privacy, and will not collect or record personal information about you from this website except when provided by you in respect of a requested task. This information will only be used for the purpose for which you intended.

Any personal information that you volunteer will be treated in confidence applying reasonable standards of security, in accordance with the Data Protection Act 1998. Any information that you provide will not be made available to third parties, other than our agents, licensed third party energy suppliers, or credit agencies, except in accordance with applicable laws and regulations.

Collection and use of personal information

Electric Ireland collects information through this website from you in three ways:
  • Via email
  • Via web technical logs
  • Via web forms

Email

If you choose to contact Electric Ireland via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by Electric Ireland for a reasonable period of time.

Note: Email is a not fully secure method of communication. If there are details which for any reason you do not wish to send via email, you should contact Electric Ireland by post or telephone. Contact details may be found on the Contact Us pages for residential and business.


Web technical logs

Technical details of your visit to this website are recorded for business reasons. None of this information can be used to ascertain your identity.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help Electric Ireland analyse how you use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Electric Ireland will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The following technical details are recorded:
  • IP addresses
  • Top-level domain names e.g. .co.uk .com, .org, .net, .ie
  • Web search terms
  • Browser-type used and operating system
This technical information will only be used for statistical and other administrative purposes.

Web forms

Web forms can be used to advise Electric Ireland about changes to your account, for example, enter a meter reading

Data protection

Where appropriate the Electric Ireland website makes use of Secure Sockets Layer (SSL) technology to protect data. If you wish to find out more about how Electric Ireland manages issues of website data protection please contact us via email to service@electricireland.com.

If you wish to find out more about data protection in Northern Ireland please visit the Information Commissioner’s Office website.

Glossary of technical terms

Web browser

The software used to view the web, e.g. Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari etc.

IP address

The identifying number of a computer directly connected to the internet expressed in "internet protocol" code e.g. 123.456.789.123. If you must "dial-up" to connect to the internet, the IP code will be the code of the computer you have dialled-into and not your computer.

Cookies

Text-based pieces of information placed on your computer by a web site. Cookies are used by websites to record aspects of your visit.

Secure Sockets Layer (SSL)

Secure Sockets Layer (SSL) is the most commonly-used protocol for managing the security of transactions on the internet. SSL works by encrypting data so that it is virtually impossible for anyone other than those authorised to read.
A webpage that is secure will display a "padlock" or "key icon" in the browser address bar at the top of the screen.
The address of the page will also read as https:// - the 's' means the page is secure.