Residential Help

What is emergency credit for my keypad meter?

When you run out of credit on your keypad meter and if you can't top up, you can get emergency credit. To receive this £1 emergency credit you need to silence your keypad meter alarm (by pressing any button on the keypad meter) when it sounds to tell you your credit is low.

Remember if you use emergency credit, £1 will automatically be deducted from your next top up amount.

Top up online now
  • Did this answer your question?