Residential Help

What happens if my keypad meter alarm sounds and I don't stop it?

If you do not silence the keypad meter alarm, your electricity supply will switch off when your credit runs out. If this happens you can press any button on your keypad meter and your electricity will automatically come back on and your £3 emergency credit will apply.

Remember, if you use emergency credit, £3 will automatically be deducted from your next keypad meter top up amount.

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