Residential Help

I have lost my keypad meter top up code, what can I do?

If you bought your keypad meter in a Paypoint outlet you can go back to the outlet where you made the payment and the code can be re-issued free of charge.

If you top up online and you have registered for an online account for top ups you will receive an email with your top up code.

Alternatively, please call our automated service on 0345 600 5335, select option 1 for keypad top up, then option 2 to hear your most recent top up code. This is available 24/7.
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