If you need support, we are committed to helping customers who are experiencing financial difficulty and we encourage these customers to engage with us on 0800 313 4926 or by emailing firstname.lastname@example.org. We will commit to putting in place an affordable and workable payment plan with you.
Our Customer Care team undergo extensive training to ensure they are equipped to help people as much as they possibly can. We have a rigorous engagement process in place with our customers who are experiencing financial difficulties and therefore, Electric Ireland would not disconnect customers who engage with us when they experience bill payment issues.
Electric Ireland engages with all residential customers experiencing difficulty paying their bills in line with our Codes of Practice which can be found on our website.
We also have established relationships with the organisations listed below. They offer specialist support to those who need it. Their experts will be able to assist you should you wish to contact them directly.