Residential Help

When do I have to pay my electricity bill?

Our general payment terms are 14 days from the date of issue, which is displayed on your bill. If you are in arrears your payment will be due immediately.

You will need to pay your bill to the specific payment conditions of your chosen contract plan. If you pay by Direct Debit, we reserve the right to change our direct debit collection date and we will notify you in advance of doing this.

To Pay by Card you can Sign up or Login to your Online Billing account. When you login you can select to Make a Payment on the Account Overview page.

You can take the hassle out of paying your electricity bill and sign up for Direct Debit.
You can set up or update your Direct Debit in your Online Billing account. Login or sign up here.

Alternatively you can phone us on 0345 600 5335 to make a payment or set up your Direct Debit.
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