Residential Help

I'm struggling to pay my electricity bill, what can I do?

If you are having trouble paying your electricity bill please call our Customer Care Team on 0345 600 5335 and we can discuss what options are available to you.

We are sensitive to specific situations of all of our customers and we are committed to helping you. You can see a full outline of your options in our Code of Practice on Payment of Bills.

If you are interested in having a pay as you go keypad meter installed at your home, you can call us on 0345 600 5335. Simply quote your existing electricity bill and we will do the rest.
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