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Electric Ireland has exited the Northern Ireland residential electricity market

 

All residential electricity customers in Northern Ireland have now successfully transferred from Electric Ireland to Power NI, effective 31 May 2026.

Your electricity supply has continued without interruption.

Electric Ireland no longer supplies electricity to residential customers in Northern Ireland.

 

What this means for you? 

 

  • Your electricity supply is now with Power NI
  • You are on a regulated tariff set by the Utility Regulator
  • Power NI will have contacted you with details of your new account


Keypad Customers – Important information 

Your Electric Ireland keypad number no longer works. You now need your Power NI Keypad Premise Number to top up your meter.

 

How to get your new number: 

  • Email/Post: Sent directly by Power NI

  • Phone: call Power NI on 08000 113 435 (open 24/7 from 9am on 31 May 2026). You will need your 19digit Electric Ireland keypad number, which can be found on your top-up card or receipt.

 

Need help?

  • Questions about your current electricity supply or account.

Contact Power NI directly on freephone Customer Helpline on 08000 285 455 (Mon-Fri, 9am - 5pm) and quoting "Electric  Ireland move".

 

  • If you wish to contact our Data Protection Officer 

Email dpo@esb.ie or via post at Data Protection Officer, ESB Head Office, 27 Fitzwilliam Street Lower, Dublin 2, D02 KT92

 

If you need to contact us regarding your old Electric Ireland account please email us at customerservice@electricireland.com