Residential Help

When will I become an Electric Ireland customer if I am switching electricity supplier?

All customers receive an initial cooling off period of 10 working days, during this time you will receive no contact from Electric Ireland.

If you are a Billpay Customer the switching process can take up to 4 weeks to complete. During this time we will contact your current electricity supplier and your bank to set up your direct debit.

If you are a Keypad Meter Customer we will phone you within 3-4 weeks to complete your switch. We will send you text reminders during this time. The call will take 5-10 minutes to complete. Please ensure you are at your Keypad Meter during this time and have a minimum of £2.50 credit on your keypad meter.
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