5 Frequently Asked Questions Asked by Our Customers
At Electric Ireland, we do our best to make sure our customers are happy and the management of their energy and electricity accounts and top ups are easy as possible.
From time to time, we do get a few questions from our customers and below are some of the most popular ones. See if you can spot any questions you’re needing answered!
1. How can I top up my keypad meter?
i. Top up online
The first – and easiest - option for our customers is to top up online. This is done by firstly registering your details (to save you from entering them next time) then topping up online. Alternatively, you can top up without registering.
The minimum top up is £5 with increases of £1 thereafter. The maximum top up is £150.
ii. Top up at your nearest Paypoint outlet.
iii. Call our 24/7 automated keypad top up service on 0345 600 5335.
*Remember to always have your 19-digit keypad number when topping up. This should be located at the front of your keypad meter card.
2. What happens to my account if I’m moving to another address?
It is so important that customers close any existing account before moving into a new home, otherwise energy and electricity will continue to be charged to any account still under your name. Follow our step-by-step guide to ensure this process is as pain-free as possible and you’re not paying for bills unnecessarily.
3. How can I pay my electricity bill?
Pay Online
The easiest and quickest way to pay for a bill is online. Once logged into your account, you can select the option to Make a Payment on the Account Overview page...and it's as simple as that.
Direct Debit
For the most effective way to manage your payments, direct debit is the way to go. This can be easily set up through your account. Visit our How Can I Pay for My Electricity Bill? page to find out more.
4. How can I switch to Electric Ireland?
We must admit that this is one of our favourite questions! We love welcoming new customers to Electric Ireland and we obviously want to make switching as easy as possible. Our handy online guide takes new customers through a few simple steps to enable them to either switch online or over the phone.
Call us on 0345 600 5335 (Monday - Friday 08.30 - 19.00) and we will be happy to switch your electricity supply to us.
5. Which price plan should I choose when switching?
We have a selection of price plans to cater to different wants and needs. From online billing to top up meter options, there are several price plans to choose from. Find out more about our different plans then switch and save today!
In addition to our standard plans, we also have an option to switch to Electric Ireland with Club Game Changers, an initiative that allows new customers to switch and save to receive £50 for themselves and £25 for their chosen local football club.
Have you other questions needing answered? Visit our Help page for more information and details on how to get in touch with us.
