Electric Ireland has been named the top ranked electricity supplier in Northern Ireland with an impressive customer score of 80% in a recent annual energy company customer survey conducted by consumer champion, 'Which?'.
The survey asked Northern Ireland energy customers to rate their electricity and gas supplier on its customer service and complaints handling, billing, whether they feel it’s value for money and if they think it helps them save energy. Electric Ireland, which only launched into the residential market in 2015, goes straight to the top of the table sitting well above the other six energy suppliers with the two market leaders at the bottom of the table on 66% and 53%.
The consumer champion, 'Which?', advises people to not “put up with high bills and slack customer service”. The survey found that a quarter of respondents in Northern Ireland who haven’t switched say they think all suppliers are the same, however, the consumer watchdog reveals they are not and advises people to “use these results to make sure you choose one of the best firms”.
Top-scorer Electric Ireland is part of the ESB Group which has supplied energy to households in Ireland for 90 years and has been operating in the business energy market in Northern Ireland since 2001.
According to Clare McAllister, Sales & Marketing Manager, Electric Ireland, the 'Which?' Survey proves that the suppliers’ strategy of competitive pricing, a simple offer and locally based customer service is winning with consumers.
“We are delighted to score top place in 'Which?’s' extensive energy survey and to see that our customers are highly satisfied with our products and offering. Traditionally, people in Northern Ireland have been reluctant to change energy supplier, the survey supports the fact that there are clear benefits in switching. Our ambition is to remain as number one and always offer the most relevant, affordable and innovative energy solutions and to deliver on the Smarter Living promise of simple ideas to make life easier.
“Electric Ireland is committed to rewarding customer loyalty in a simple and straightforward way, with very clear cash bonus rewards for switching to us and for staying with us. We also make it simple for customers to switch with a user friendly website and Sales and Customer Care staff based in Northern Ireland. We make it easy for customers to understand the products they are signing up to, by removing percentage discounts and committing to offering very competitive electricity unit rates in the market,” said Clare McAllister.
Electric Ireland is the energy retail business of ESB Group which has operated in the energy market in Ireland for 90 years. The ESB Group owns and operates the NIE Networks distribution business, Coolkeeragh ESB power station and also five wind farm sites in Northern Ireland employing 1,200.
To find out more about Electric Ireland and how you can switch today in just 5 minutes, visit: www.electricireland.com or call 0345 600 5335.