Key Performance Indicators

Supports for our Business Customers

At Electric Ireland, we understand that this is a very challenging time for customers. It's also an unprecedented time in the energy industry. International energy market prices are primarily driven by rising wholesale gas prices, resulting in the cost of energy prices going up across Europe.

Below you’ll find useful resources and assets for businesses to help you understand your bill, energy usage and energy costs in more detail.

We encourage customers to register and utilise our digital tools – Business Online and SME Premium Insights. These tools provide greater insights into your usage and provide you with recommended steps to take to reduce your bill. See further information on how to register and get started on these tools below.

Should you need to discuss your account in more detail, contact our Customer Support team.

Energy Bill Discount Scheme (EBDS)

Learn more about how the EBDS can help your business

The UK government announced the EBDS scheme in a bid to support businesses over a 12-month period from 1 April 2023 to 31 March 2024.

Customers do not need to take any action or apply for this scheme. Electric Ireland will automatically apply reductions to the bills of all eligible business customers.

Energy & Trade Intensive Industry (ETII) customers were eligible to apply for a higher level of support. Please note:

  • If you were eligible to apply for this scheme on or before 26 April 2023, you cannot apply after 25 July 2023

  • After 25 July 2023, you can only apply for this additional support if you became eligible after 26 April 2023.

  • Find further information about Energy Bills Discount Scheme support for Energy and Trade Intensive Industries (ETIIs)

    Read full guidance report on Energy Bill Discount Scheme.
    Find further FAQs.

    Energy Bill Relief Scheme (EBRS)

    The Energy Bill Relief Scheme (EBRS) was an initiative of the UK Government to support businesses and other non-domestic customers in Northern Ireland throughout the energy crisis. EBRS discounts were automatically applied to energy usage initially between 1 October 2022 and 31 March 2023.

    For those eligible, Electric Ireland are including discounts on customer’s bills. Your discount will be backdated to 1 October 2022. While we are endeavouring to roll this out as quickly as possible, timing may differ depending on complexities of individual customer products.

    Read full guidance report on Energy Bill Relief Scheme.
    Read further FAQs.

    Non-Domestic Alternative Fuel Payment (AFP)

    The UK Government's credit initiative, Alternative Fuel Payment (AFP), for non-domestic customers

    The AFP credit was provided to all non-domestic customers located off the gas grid in Northern Ireland.

    This credit was intended to give support to non-domestic customers located off the gas grid with their heating costs during the winter 2022/23 following the increase in energy bills.

    This was a one-off fixed payment of £150 and was given based on eligibility criteria. Customers who qualified for this credit did not need to take any action, it was applied automatically to their account.

    For further information, visit our FAQ webpage.

    Energy tips & efficiency

    Energy Tips for Businesses

    With market volatility and rising wholesale costs, businesses are under immense pressure with their energy bills.

    According to the Sustainable Energy Authority of Ireland (SEAI), the average SME could reduce its energy bill by up to 30% by implementing energy-efficiency measures. Up to 10% can be achieved at little or no capital cost.

    Steps like energy auditing, understanding your usage and operational changes can help with cost savings when implemented.

    Read our recommended energy efficiency tips for your business.

    SME Premium Insights

    Online Energy Efficiency Tool

    Our complimentary energy efficiency tool, SME Premium Insights, sits within our Business Online portal. Available to all Small-Medium Enterprise (SME) customers nine months after onboarding, this tool provides personalised energy insights into your business, helping you manage usage and reduce costs where possible.

    Features of this tool include:

    ▪ The end use breakdown shows you which appliances are using the most energy
    ▪ Peer to Peer comparison, comparing your usages to others in your sector
    ▪ Personalised energy-saving tips for your business

    To get accurate and insightful information from SME Premium Insights, we encourage customers to complete their user profile in full, providing as much company and premise detail as possible.

    Watch our SME Premium Insights ‘How To’ video below to see how the tool works. Start your SME Premium Insights journey through your Business Online portal today.

    Business Online

    Online Account Portal

    Business Online is our online account portal for our business customers. It’s quick and easy to register for and has many beneficial features such as:

    • Viewing your billing history
    • Payment platform, and the option of setting up Direct Debit
    • Quick and easy Meter Read submissions
    • Cost & energy consumption overview for your business

    Watch our Business Online ‘How To’ video below to see how the portal works. Register for Business Online today, or if you are already registered sign in.

    Get to Know Your Bill

    Understanding your energy bill is key to managing your consumption. While our business customers are on varying tariffs, with bill formats differing from tariff to tariff, each bill contains the same key information.

    Our video below aims to help customers identify the key callouts and charges on their bills, helping you understand your usage and spending.

    Your Business Electricity Bill Explained (

    Meter Reads for your Business

    Ensure accurate, not estimated billing

    Ensuring you submit your Meter Read to your electricity provider is becoming increasingly important to ensure bill accuracy, and to avoid an estimated bill charge.

    The easiest way to submit a Meter Read is through your Business Online account. Our video explains how you can do this in the portal.

    If you are unable to log in or register, for Business Online, you can submit a Meter Read through our online webform.

    Please ensure you have the following information to hand before phoning us:

    ▪ Account Name
    ▪ Account Number
    ▪ MPRN
    ▪ Meter Type; Meter Number; Meter Reading(s)

    Emergency Blackout Information

    We understand that for a large volume of customers their bill is becoming increasingly concerning. This is hard to navigate for many and finding accurate information on Generation Capacity is difficult.

    Should Generation Capacity be a concern to your business, you can read Eirgrid and SONI’s Generation Capacity Statement (2019 – 2028).

    For any electrical interruptions or emergencies, you should contact NIE Networks immediately on 03457 643 643.

    For any gas emergencies, you should contact the 24-Hour Northern Ireland Gas Emergency Service on 0800 002 001.

    Frequently Asked Questions

    Didn’t find what you were looking for today?

    Visit our Business Help Page for further Frequently Asked Questions and helpful tips.