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Business Support Hub

Providing you with information, guidance and resources to help manage your business bills and energy consumption.

Empowering your business success

Support for our Business Customers

At Electric Ireland, we understand that this is a very challenging time for customers. It's also an unprecedented time in the energy industry. International energy market prices are primarily driven by rising wholesale gas prices, resulting in the cost of energy prices going up across Europe.

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Business Customer Support Team

Contact our business customer support team to discuss your account in more detail.

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Digital tools to provide energy insights

 

SME Premium Insights

Our complimentary online energy efficiency tool, SME Premium Insights, sits within our Business Online portal. Available to all Small-Medium Enterprise (SME) customers nine months after onboarding, this tool provides personalised energy insights into your business, helping you manage usage and reduce costs where possible.

Features of SME Premium Insights

▪ The end use breakdown shows you which appliances are using the most energy
▪ Peer to Peer comparison, comparing your usages to others in your sector
▪ Personalised energy-saving tips for your business

To get accurate and insightful information from SME Premium Insights, we encourage customers to complete their user profile in full, providing as much company and premise detail as possible.


Watch our SME Premium Insights ‘How To’ video below to see how the tool works. Start your SME Premium Insights journey through your Business Online portal today.

Business Online

Business Online is our online account portal for our business customers. It offers range of online services to help you manage your energy information, energy consumption and billing data.

Business Online

Features of Business Online

• Viewing your billing history
• Payment platform, and the option of setting up Direct Debit
• Quick and easy Meter Read submissions
• Cost & energy consumption overview for your business

Register for Business Online

It’s quick and easy to register for Business Online portal.

Register now

Sign in

If you're already registered, sign in to your business online account.

Sign in

Watch our Business Online ‘How To’ video below to see how the portal works.

Support for our business customers

Energy Bill Discount Scheme (EBDS)

The UK government announced the EBDS scheme in a bid to support businesses over a 12- month period from 1 April 2023 to 31 March 2024. This scheme closed effective from 1 April 2024.

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Energy & Trade Intensive Industry (ETII)

Energy & Trade Intensive Industry (ETII) customers were eligible to apply for a higher level of support.

Please note that all applications must have been submitted no later than 21 October 2024.

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Energy Bill Relief Scheme (EBRS)

The Energy Bill Relief Scheme (EBRS) was an initiative of the UK Government to support businesses and other non-domestic customers in Northern Ireland throughout the energy crisis. EBRS discounts were automatically applied to energy usage initially between 1 October 2022 and 31 March 2023.

Please note this scheme closed on 1 April 2023.

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Non-Domestic Alternative Fuel Payment (AFP)

The UK Government's credit initiative, Alternative Fuel Payment (AFP), for non-domestic customers
The AFP credit was provided to all non-domestic customers located off the gas grid in Northern Ireland.

This credit was intended to give support to non-domestic customers located off the gas grid with their heating costs during the winter 2022/23 following the increase in energy bills.

This was a one-off fixed payment of £150 and was given based on eligibility criteria. Customers who qualified for this credit did not need to take any action, it was applied automatically to their account.
For further information, visit our FAQ webpage.

FAQs

Contact the experts

1. Advice NI

Advice NI can provide advice on business debt. If you are a small business, partnership or sole trader struggling with debt Advice NI’s Business Debt Service can provide free advice and information.
 
Freephone Helpline: 0800 915 4606
Email: advice@adviceni.net

Visit their website

2. Consumer Council for Northern Ireland

Consumer Council for Northern Ireland (CCNI) provides advice for small and micro-businesses in Northern Ireland about energy, water, postal services, and can investigate complaints on your behalf.
 
Freephone: 0800 121 6022
Email: info@consumercouncil.org.uk

Visit their website

3. Invest NI

Invest Northern Ireland provides expert tailored advice that can help your business operate more efficiently and reduce your business costs significantly.
 
Contact our Business Support Team on 0800 181 4422

Visit their website

Need more help?

Help centre

Find further help on our Help centre

Visit help centre

Contact us

You can email or call us today

Contact us now

Energy tips & efficiency

Energy Tips for Businesses

With market volatility and rising wholesale costs, businesses are under immense pressure with their energy bills.

According to the Sustainable Energy Authority of Ireland (SEAI), the average SME could reduce its energy bill by up to 30% by implementing energy-efficiency measures. Up to 10% can be achieved at little or no capital cost.

Steps like energy auditing, understanding your usage and operational changes can help with cost savings when implemented. Read our recommended energy efficiency tips for your business.

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Read our recommended tips

Steps like energy auditing, understanding your usage and operational changes can help with cost savings when implemented. Read our recommended energy efficiency tips for your business.

Learn more

Get to know your bill

Understanding your energy bill is key to managing your consumption. While our business customers are on varying tariffs, with bill formats differing from tariff to tariff, each bill contains the same key information.

Your business electrcity bill explained

Our video below aims to help customers identify the key callouts and charges on their bills, helping you understand your usage and spending.

Your business electrcity bill explained video

Meter reads for your business

Ensure accurate, not estimated billing

Ensuring you submit your Meter Read to your electricity provider is becoming increasingly important to ensure bill accuracy, and to avoid an estimated bill charge.
The easiest way to submit a Meter Read is to login to Business Online.

Login

WATCH: Business Online explained

Our video explains how you can do this.

WATCH: Business Online explained video

Submit a meter read through our online webform

If you are unable to log in or register, for Business Online, you can submit a meter read through our online webform.

Please ensure you have the following information to hand before phoning us:

▪ Account Name
▪ Account Number
▪ MPRN
▪ Meter Type; Meter Number; Meter Reading(s)

Online webform

Emergency blackout information

We understand that for a large volume of customers their bill is becoming increasingly concerning. This is hard to navigate for many and finding accurate information on Generation Capacity is difficult.


Should Generation Capacity be a concern to your business, you can read Eirgrid and SONI’s Generation Capacity Statement (2019 – 2028).

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Electrical emergency

For any electrical interruptions or emergencies, you should contact NIE Networks immediately on 03457 643 643.

Gas emergency

For any gas emergencies, you should contact the 24-Hour Northern Ireland Gas Emergency Service on 0800 002 001.

Need more help?

Visit our business help page for further Frequently Asked Questions and helpful tips.

Help centre